Having trouble signing up? There are a few things you can check on your side before contacting us.
Browser Incompatibility
Our site(s) do not support any versions of Internet Explorer. If you are using Internet Explorer and trying to sign up for our service, you are very likely to get an error when attempting to sign up. Please continue with a different browser.
Common Credit Card Errors
Although we make every attempt to show the appropriate credit card errors, some browser settings can hinder the display of them. Here are some things to check if you are having difficulty signing up with associated error. If you do not see the error on the screen while trying to sign up, please still check your inputs.
Credit Card Verification Error: Credit card number is invalid - Please check your credit card number.
CCredit Card Verification Error: Card Issuer Declined CVV - Please check your 3 digit ccv/cvv code on the back of your card. (American Express users please see front of card for 4 digit code)
CCredit Card Verification Error: Approved - Please check your street address and zip code, this error indicates one of the two does not match your bank records.
Gift Cards
There are certain card types that typically do not allow the purchase of a subscription service, this is common with gift cards. You may have a gift card that displays the Visa or Mastercard logo, regardless of this, if it is a gift card, it may not allow the purchase of subscription based services.
If you have tried the solutions above and still cannot purchase your Mojo subscription, please call us Monday-Friday at 877-859-6656 between the hours of 9am-5pm EST and one of our billing personnel will assist you.
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